Privacy Policy

Power Volt Energy Ltd provides renewable energy and electrical services including solar PV systems, battery storage, EV charging, inspections, surveys, maintenance and associated works.

For data protection purposes, Power Volt Energy Ltd is responsible for the personal information we collect and use.

Depending on how you interact with us, we may collect information including:

• Your name, email address and telephone number
• Property or installation address and postcode
• Information about your property
• Details about your solar, battery, EV charging or electrical requirements
• Information you provide when requesting a quotation or survey
• Photographs, plans or documents you provide to us
• Details relating to quotations, contracts, installations, payments and completed work
• Communications between you and Power Volt Energy
• Information submitted through Facebook, Instagram, LinkedIn or other advertising platforms
• Technical information relating to your use of our website, where applicable

We only aim to collect information that is relevant to providing our services or responding to your enquiry.

We may receive personal information:

• Directly from you by telephone, email or in person
• Through our website
• Through enquiry and quotation forms
• Through Facebook or Instagram lead forms
• Through LinkedIn or other advertising platforms
• Through referral partners or contractors where appropriate
• During site surveys, inspections, installations or maintenance work

If you submit an enquiry through a third-party platform such as Facebook, Instagram or LinkedIn, that platform may also process your information under its own privacy policy.

We may use your personal information to:

• Respond to enquiries
• Contact you about a quotation or service you have requested
• Assess whether a solar, battery or electrical system may be suitable for your property
• Arrange surveys, inspections and appointments
• Prepare and provide quotations
• Deliver installation, maintenance, inspection or other contracted services
• Communicate with you before, during and after a project
• Provide customer support
• Maintain appropriate business, financial and project records
• Meet legal, regulatory, insurance and accounting requirements
• Manage complaints or disputes
• Improve our services and customer experience
• Send marketing communications where we are legally permitted to do so

Depending on the circumstances, we may process your personal information because:

Power Volt Energy may advertise through Facebook, Instagram, LinkedIn and other advertising platforms and use their lead forms to allow potential customers to request information or quotations.

If you submit one of these forms, we may receive information such as your:

• Name
• Email address
• Telephone number
• Postcode
• Property information
• Answers to questions contained within the enquiry form

We use this information to respond to your enquiry, assess your requirements and contact you regarding the product or service you requested.

Meta, LinkedIn and other advertising platforms may separately process information relating to your use of their services in accordance with their own privacy policies.

We do not sell your personal information.

Where necessary, we may share relevant information with trusted third parties involved in providing our services, including:

• Engineers, installers and subcontractors
• Scaffolding or roofing contractors where required for a project
• Equipment suppliers where necessary
• IT, email, website, CRM and cloud service providers
• Payment and accounting service providers
• Professional advisers, insurers and accountants
• Regulatory bodies, certification bodies or authorities where required
• Law enforcement or other organisations where disclosure is legally required

We only share information where there is a legitimate reason to do so and aim to limit the information shared to what is necessary.

We retain personal information only for as long as reasonably necessary.

• Unsuccessful enquiries and quotation records may be retained for up to 24 months.
• Customer, project, invoice and contractual records may be retained for up to 6 years after the relevant relationship or transaction ends where required for legal, accounting or business-record purposes.
• Information may be retained for longer where necessary in connection with warranties, certification requirements, legal claims or another lawful requirement.

Information that is no longer required will be deleted or securely disposed of where appropriate.

If you request a quotation or information from us, we may contact you about that specific enquiry. This is different from subscribing to ongoing promotional marketing.

Where applicable, we will obtain the appropriate permission before sending electronic marketing communications.

You can ask us to stop sending marketing communications at any time by contacting sales@powervoltenergy.co.uk. We will respect requests to opt out of direct marketing.

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Access to personal information is limited to people who reasonably require it for business purposes. However, no internet-based system can be guaranteed to be completely secure.

Some third-party technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate data-protection safeguards are in place where required.

Depending on the circumstances, you may have the right to:

• Ask for a copy of personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete personal information in certain circumstances
• Ask us to restrict how information is used
• Object to certain uses of your personal information
• Withdraw consent where we rely on consent
• Ask for certain information to be transferred to you or another organisation
• Object to direct marketing at any time

To exercise any of these rights, contact sales@powervoltenergy.co.uk. We may need to verify your identity before processing a request.

If you have concerns about how Power Volt Energy handles your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO). Further information is available at ico.org.uk/make-a-complaint.

Our website may use cookies or similar technologies for essential website functionality, analytics or advertising.

Where required, users will be provided with appropriate information and choices regarding non-essential cookies. We may update our cookie practices separately as our website and advertising systems develop.

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process personal information.

The latest version will be published on our website with the date it was last updated.

For questions about this Privacy Policy or how Power Volt Energy uses your personal information, contact: